This Privacy Policy explains how survee.io ("we", "our", "us") collects, uses, and protects information when you use our website and web application (the "Service"). By using survee.io, you agree to this Privacy Policy.

1. Information We Collect

• Account Information: name, email address, and password when you create an account.
• Billing & Payment Data: plan, subscription status, and expiration date. Payments are processed by Paddle. We do not store your credit card or full payment details.
• Analytics Data: privacy-friendly usage statistics (e.g., pages visited, device, browser) collected via Plausible Analytics.
• Technical Data: IP address and approximate location for service security and analytics accuracy.

2. How We Collect Information

• Directly from you when you register, log in, or use the Service.
• Automatically through analytics and server logs when you use the Service.
• From third parties such as Paddle (payments) and Plausible (analytics).

3. How We Use Information

• Provide, operate, and maintain the Service.
• Authenticate users and manage accounts.
• Process payments and manage subscriptions.
• Send service communications, updates, and security alerts.
• Analyze aggregated usage to improve performance and features.
• Comply with legal obligations where applicable.

4. Data Storage & Third-Party Services

We store user data using Supabase (database, authentication, and file storage). We rely on trusted providers to process certain data on our behalf:

• Supabase – database, authentication, and file storage.
• Paddle – payment processing and subscription management.
• Resend – transactional email delivery.
• Plausible Analytics – privacy-friendly usage analytics.

These providers may store and process data in various locations according to their own privacy policies.

5. Data Retention

We retain personal data only for as long as necessary to provide the Service, fulfill contractual or legal obligations, or as required by applicable laws. You may delete your account and associated data at any time (see Your Rights below).

6. Data Sharing

We do not sell or rent personal information. We only share data with the service providers listed above to deliver our Service, or as required to comply with law, regulation, or valid legal process.

7. International Data Transfers

Data may be transferred and processed outside your country of residence. Where required, we implement appropriate safeguards for international transfers.

8. Legal Basis (GDPR)

For users in the EEA/UK, our processing is based on one or more of the following legal bases: performance of a contract (providing the Service), legitimate interests (product improvement, security), and compliance with legal obligations.

9. Your Rights

Depending on your location, you may have the right to access, correct, delete, or export your data, to object to or restrict processing, and to withdraw consent. You also have the right to lodge a complaint with a supervisory authority (e.g., under GDPR or CCPA).

To exercise these rights, contact us at privacy@survee.io.

10. Security

We use appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.

11. Children’s Privacy

The Service is not directed to individuals under 18. We do not knowingly collect personal data from minors.

12. Jurisdiction & Entity

The Service is provided by the operators of survee.io. We may update this section with specific corporate and jurisdictional details once incorporated and as the Service evolves, including any incorporation in Luxembourg should the Service generate revenue.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Continued use of the Service after changes are published indicates your acceptance of the updated terms.

14. Contact

For privacy-related inquiries or requests, contact us at privacy@survee.io.